All Government Agencies and Statutory Authorities are required to complete an annual SAicorp Insurance Questionnaire. The Questionnaire establishes the profile, exposures and risks of the Agency.  All information provided by Agencies is compiled for SAicorp's submission to the State Government's catastrophe reinsurers.

The Questionnaire also forms the basis from which underwriting criteria is derived to calculate annual premiums charged to each Agency.

Questionnaire Procedure

  • In February of each year the Questionnaire is sent out by email to each Agency.
  • SAicorp allow approximately 8 weeks for the return of the completed questionnaire.
  • It is then reviewed by a Client Relationship Officer for completeness.  Any discrepancies are referred back to the Agency.
  • The Agency Agreement is sent with the premium invoice for payment.

How to complete the Questionnaire

If you are the Underwriting contact for your Agency and need further information on how to complete the Questionnaire, contact your appointed Client Relationship Officer or login to RiskConsole and view the SAicorp Insurance Renewal Questionnaire quick guide.


Underwriting Questionnaire -  Frequently Asked Questions


Why does SAicorp ask for information about my Agency’s assets and liabilities each year?

Collecting as much information as possible about your Agency is essential to establishing your Agency’s risk profile and exposures. The data obtained by SAicorp is used to calculate the premium payable by your Agency for the cover provided under the SAicorp Agency Agreement (Agency Agreement).

SAicorp also uses the data collected to model the impact of a catastrophic claim event, such as an earthquake, which contributes to calculating the value of reinsurance SAicorp buys in the commercial reinsurance market.  By reinsuring catastrophic risks SAicorp helps to reduce the overall cost of risk to Government and assists in protecting the State’s finances from a catastrophic loss or a number of large losses in any year.

Does my Agency have to insure with SAicorp?

Yes. In 1994, Cabinet endorsed a proposal to establish a State Government captive insurance company. In accordance with the endorsed proposal all Government Agencies and statutory authorities are required to be covered under the Government’s insurance arrangements via SAicorp unless exempted by the Treasurer.  Any requests for exemption must be approved by the Treasurer.  This directive is still in force today.

What is the SAicorp Agency Agreement and what does it provide cover for?

The Agency Agreement is the contract of insurance cover between your Agency and SAicorp.  It details the cover provided, the deductible and the premium payable and is reviewed and reissued annually.

What is the premium payable under the SAicorp Agency Agreement?

The premium paid by your Agency is its contribution towards the ‘premium pool’ calculated by SAicorp’s actuary, Finity Consulting Pty Ltd, annually.   The premium pool is calculated on a breakeven basis, taking into consideration the expected cost of claims and the operational expenses incurred by SAicorp in the provision of insurance and risk management services to the State and the placement of the catastrophic reinsurance program in the commercial market.

How is my premium calculated?

Premiums charged to Agencies for the insurance cover provided under the Agency Agreement are calculated on an annual basis.

For the 2017/18 policy year SAicorp has implemented a new premium calculation model that will be used to calculate the premiums that are charged to Agencies for the cover provided under the Agency Agreement. The model has been prepared in consultation with SAicorp’s actuary, Finity Consulting Pty Ltd.

The new premium calculation model looks at the type of risk associated with the business of your Agency, the deductible your Agency has chosen and takes into account the following factors:

  • the types of insurance cover included in the Agency Agreement;
  • the number and value of claims your Agency has made for each type of cover in previous years; and
  • your Agency’s proportion of the total declared value of insurable risk across government.

Once this information has been input into the premium calculation model, the model advises what portion of the premium pool SAicorp is required to charge your Agency in order to achieve the overall breakeven premium that has been recommended by Finity to cover the cost of claims and operational expenses for the relevant policy year.

What is a deductible?

The deductible is the first amount of any claim that must be paid by the insured Agency before SAicorp covers the expenses associated with the loss.  It is essentially the amount of each and every claim that your Agency ‘self-insures’.

Your Agency’s deducible amount is typically agreed with SAicorp and takes into consideration the size of your Agency, the value of assets insured, the type of work being performed and your Agency’s appetite for self-insuring its risks.

Can I change the amount of deductible my Agency pays?

Yes, provided your Agency’s completed Questionnaire is submitted before the due date and you have selected ‘yes’ in the section of the Questionnaire that asks for deductible options.

When considering if you would like to change the amount of deductible your Agency pays, be aware that a larger deductible will typically result in a lower premium and a smaller deductible will typically result in a higher premium.   It is also important to understand that a larger deductible increases the value of risk self-insured by your Agency.  That is, in the event of a claim your Agency will need to make a larger contribution towards the loss before SAicorp commences covering the expenses.

Can my Agency request deductibles for different classes of insurance?

For the period of insurance applicable for 2017/18, SAicorp will offer your Agency one deductible that will be applicable to all sections of the Agency Agreement.  That means your Agency will pay the same deductible for a property claim as it would for a liability claim, or any other claim on any other class of insurance covered by your Agency Agreement.

At this stage SAicorp does not offer different deductibles for different classes of insurance.  However, the implementation of differing deductibles is under consideration for future policy years.  We will be seeking Agency consultation as part of this process.

What is the basis of cover for the assets my Agency insures?

SAicorp will pay the replacement or reinstatement value of the assets your Agency declares in the annual Questionnaire.

Note that in the event of a loss, SAicorp’s liability to your Agency will not exceed the values you have declared.  In order to ensure full coverage for your Agency’s assets it is important that the values for assets declared under your Agency Agreement are reviewed frequently.

How can I see what my Agency declared last year?

RiskConsole is a live system which means that all of your Agency’s asset information that was included in the previous renewal period is in the system, ready for you to update where required.

You can log into RiskConsole and print the Questionnaire without completing any of the fields by applying the following steps:

  1. Go into Section 13-Finalisation by hovering over ‘View’.
  2. Scroll to the heading ‘Print’.
  3. Click on the link and press print, which will provide you with the current information that was included in the last renewal.

Please note that if your Agency maintains more than one hundred (100) records per insurance class (i.e. 03-Assets/Property) we recommend that you contact SAicorp rather than trying to review and update the data within RiskConsole. In these circumstances, SAicorp will provide you with an excel spreadsheet detailing the assets your Agency declared in the previous policy year for you to review and update.

Do I need to declare assets that are under my Agency’s deductible or that we wouldn’t replace if destroyed?

Yes, all assets must be declared. This information is required to assist SAicorp in arranging the State Government’s catastrophe reinsurance program and to provide cover to the Agency for repair and debris removal costs relating to assets not being replaced.

Do I need to declare vehicles leased from Fleet SA or vehicles that are insured commercially through SAicorp’s Motor Vehicle Fleet Policy?

Vehicles leased from Fleet SA and/or vehicles you have elected to cover under the Commercial Motor Fleet Insurance Policy arranged by SAicorp are not to be included in the Questionnaire data you provide for your Agency.

All other Motor Vehicles and Mobile Plant owned by your Agency or leased/rented by your Agency for which you have a contractual obligation to insure should be declared in the Questionnaire and will be subject to your Agency Agreement deductible.

I have to make some changes to the values of a small number of assets declared by my Agency. Is there an easy way to search for the asset and update the relevant details?

Provided you have not submitted your Questionnaire to SAicorp such amendments can be made by simply going into the Questionnaire and following these steps:

  1. Choose the section that you want to update the value for (i.e. 03-Assets/Property) by clicking on the ‘View’ button. This will open the Asset/Property section.
  2. Choose the ‘Property’ tab at the top of the web page and your Agency’s list of properties will then appear.
  3. Select the ‘Filter’ key that appears at the right of the screen. This will take you to the search engine page where you can search for the property or asset using various criteria such as the Property Number or your Agency Reference Number.
  4. Once you have located the relevant property or asset ensure the ‘Status’ radio button is highlighted as ‘Active’.
  5. Proceed to scroll down the page until you see a table with the header ‘Please update the replacement value in the grid below’.
  6. Update the value in the replacement value cell for the relevant category of Contents, Building, Plant or Equipment.

Please note that if your Agency maintains more than one hundred (100) records per insurance class (i.e. 03-Assets/Property) a separate report in the form of an excel spreadsheet is the best method of updating such information. Please consult with SAicorp should this apply to your Agency.

Does the Agency Agreement provide cover for Corporate Travel and do employees on authorised business travel need to advise SAicorp about the travel details for each trip?

No. There is a separate SA Government Corporate Travel Policy in place to provide cover to Agency employees on authorised business trips. We do however use the Questionnaire to obtain the information we need to allocate premiums when the Corporate Travel Policy is renewed on 30 November each year.

There is no need for SAicorp to be advised of each trip, however, it would be advisable to contact your Client Relationship Officer if there is any personal travel involved by the employee or the trip involves a large group of travellers.

What is Network Security and Privacy (Cyber) insurance and what does it cover?

Network Security and Privacy (Cyber) insurance covers your Agency for certain costs and liabilities arising through the unauthorised access by a third party to your Agency’s computer system. The following costs are covered:


Agency

  • Business interruption/loss of income following a security event
  • Costs of notifying customers/clients following a breach of security or privacy event
  • Forensic investigation costs to engage a consultant to investigate the cause of a breach
  • Costs in restoring corrupted or destroyed data
  • Costs to meet, mitigate or end an extortion threat
  • Costs to investigate the cause of an extortion event

Third Party

  • Breach of personal information
  • Breach of corporate information
  • Outsourcing liability
  • Data security liability
  • Media content liability
  • Defence costs

I’m not sure where to get the information I need to properly complete the Network Security and Privacy (Cyber) section of the Questionnaire. Who can I ask for help?

We suggest that you liaise with your IT specialist/support area, finance section and the section of your Agency with responsibility for business continuity in completing this part of the Questionnaire.

You may find it beneficial to coordinate a meeting attended by the appropriate people from these areas to discuss and formulate your Agency’s responses to this section of the Questionnaire.

Any further enquiries can be directed to your Client Relationship Officer.

I have an email from Ventiv about RiskConsole.  Who is Ventiv and what is RiskConsole?

If you have received an email from Ventiv (support@ventivtech.com), it’s because you have been allocated a login to RiskConsole, which is the system SAicorp uses to collect the Questionnaire data, create policies and manage claims under the Agency Agreement.  Ventiv is the IT vendor that provides RiskConsole to SAicorp and other companies across the world.

How do I obtain or reset my RiskConsole password?

Are you a new user to RiskConsole? If you are new and need to have a login to RiskConsole, please contact your Client Relationship Officer to arrange this for you. Once your login is created, you will receive an email from ‘support@ventivtech.com’ with your username and temporary password which allows you to login and create your own password.


Are you a new user to RiskConsole?

If you are new and need to have a login to RiskConsole, please contact your Client Relationship Officer to arrange this for you.  Once your login is created, you will receive an email from ‘support@ventivtech.com’ with your username and temporary password which allows you to login and create your own password.

Are you an existing user of RiskConsole?

If you are an existing user and need your password reset, please contact your Client Relationship Officer.  Once your password has been reset or reactivated, you will receive an email from ‘support@ventivtech.com’ with your username and a temporary password which will allow you to login and change your password.

RiskConsole is not supported by my browser, what can I do?

Google Chrome is the preferred browser for RiskConsole, however if you are unable to use Google Chrome see below for other supported browsers:

  • Internet Explorer 11
  • Safari for Mac v7 and higher
  • Microsoft Edge

If you are still experiencing trouble, please contact your Client Relationship Officer.


How do I change who completes the Questionnaire?

It is essential that your password remains confidential and is only used by yourself.  If you require other users to access the Questionnaire for your Agency, refer to SAicorp contacts.


How long do I have to complete the Questionnaire?

You have approximately 8 weeks to complete the Questionnaire.  A specific date will be given each year.

If you are unable to complete and submit the Questionnaire by this date please contact your Client Relationship Officer.


Can I partially complete the Questionnaire, log out and finish it later?

You can enter and exit the Questionnaire as many times as you wish.  Ensure prior to exiting any section you press the “save record” icon at the top of the page.

Once you complete Section 13-Finalisation by selecting “Yes” to Submit Finalised Questionnaire you will be unable to edit the Questionnaire any further.